Loyalty.360 app terms of use

1. What Loyalty.360 is

The Loyalty.360 app (the “app”) is operated by Dot.360 (“we”, “us”). It keeps the loyalty cards you hold at shops that work with Loyalty.360 (the “merchants”) in one place. With the app you can:

• see your points, visits and rewards at each merchant,
• show your personal QR code at the till to earn points,
• join new merchants by scanning their QR code,
• redeem rewards and get notifications about your points.

These terms apply between you and Dot.360 for the use of the app. Each merchant’s loyalty program also has its own terms, shown on that merchant’s card.

2. Your account

• You log in with your email and a 6-digit code that we send you each time. There is no password.
• The first time you log in, you add your name, mobile number and date of birth. Your details must be true and your own. Each mobile number can belong to one account only.
• You must be at least 15 years old to use the app.
• Keep your email and device safe from others. If you think someone else got into your account, contact us right away.

3. Points, rewards and merchant programs

• Each merchant sets the rules of its program: how many points you earn, which rewards are available, when they expire and when they change.
• Points and rewards have no cash value. They cannot be exchanged for money or transferred to another person or merchant.
• Each merchant is responsible for its own program and for honouring the rewards you redeem. If a merchant ends its program or leaves Loyalty.360, your points with that merchant may be lost.
• A merchant may correct or cancel points that were added by mistake or through fraud.

4. Your data

When you join a merchant, that merchant is the controller of its program data (points, visits, purchases, rewards) and Dot.360 processes it on the merchant’s behalf as a processor. For your app account (email, profile details, settings, devices) Dot.360 is the controller.

All the details are in the app privacy policy.

5. Acceptable use

You may not:

• create an account with someone else’s details, or several accounts to collect more points,
• copy, share or tamper with QR codes, reward codes,
• try to get around security measures, access other people’s accounts or overload our servers,
• use the app for anything unlawful.

If you break these terms we may suspend or close your account, and each merchant may block your card.

6. Deleting your account

You can delete your account at any time in the app: Profile → Delete account. Your personal details are removed at every merchant, and your points and open rewards are lost. Transactions are kept only in anonymous form, for accounting.

Before deleting, you can download all your data from Profile → Export my data.

7. Availability and liability

We work to keep the app running well, but we cannot guarantee that it will always be available or free of interruptions and errors. We are not responsible for the offers, products or services of the merchants.

To the extent permitted by law, we are not liable for indirect damages. Nothing in these terms limits your rights as a consumer.

8. Changes to these terms

We may change these terms. If a change is material, we will ask you to accept the terms again in the app before you can keep earning or redeeming points.

9. Governing law

These terms are governed by Greek law. The courts of Athens have jurisdiction, without prejudice to mandatory consumer protection rules, such as your right to go to the courts where you live.

10. Contact

For questions about the app or these terms, write to support@loyalty360.app.

For your points and rewards at a merchant, contact that merchant first.