Terms of service
1. The service
Loyalty.360, operated by Dot.360, provides merchants with a loyalty platform: a merchant dashboard, a staff scanner and a customer web wallet and app. These terms apply between Dot.360 and the business that creates an account (“you”).
2. Your account
You must provide accurate information when you register and keep your login details secure. You are responsible for the actions of the staff accounts you create.
3. Plans, trial and billing
- New accounts start with a free trial. At the end of the trial a paid subscription is required to keep using the dashboard.
- Plans are billed monthly in advance. Some plans include a one-time setup fee. Prices are shown on our website and may change with at least 30 days notice.
- You can change or cancel your plan at any time; cancellation takes effect at the end of the current billing period.
- For the Brand plan, the app is published only under the Loyalty.360 Apple and Google Play developer accounts, never under the customer's own accounts. Loyalty.360 manages the store listings and pays the store fees. If the subscription ends, the app is withdrawn from the stores.
4. Your loyalty program
You decide the rules, rewards and campaigns of your program and are responsible for honouring rewards issued to your customers. Points have no cash value. You must provide your customers with program terms; we provide a template.
5. Data protection
You are the controller of your customers’ personal data and Dot.360 processes it on your behalf. By creating an account you accept our Data Processing Agreement (DPA). See our privacy policy for details. Privacy policy
6. Acceptable use
You may not use the service for unlawful purposes, send marketing to members without consent, attempt to defraud the points system or interfere with the platform’s security.
7. Availability and liability
We aim for high availability but do not guarantee uninterrupted service. To the extent permitted by law, our liability is limited to the fees you paid in the 12 months before the claim.
8. Termination
You can close your account at any time. We may suspend accounts that breach these terms or remain unpaid. After closure you can request an export of your data; it is then deleted within a reasonable period.
9. Governing law
These terms are governed by Greek law. The courts of Athens have jurisdiction, without prejudice to mandatory consumer protection rules.
Contact
Questions about these terms: support@loyalty360.app